Privacy Policy

1. Who We Are

Nam Doan trading as Fresh Loop (ABN 87 342 298 358), Wollongong, New South Wales 2500, Australia. Privacy contact: hello@freshloop.com.au.

2. Information We Collect

• Identity and contact details (name, email, phone).
• Account and preference information.
• Order, payment status, refund, and transaction records.
• Device and analytics data (IP, device type, app events).
• Location data where you opt in for nearby listings.
• Support, feedback, and communication records.

3. Why We Use Information

• Operate accounts, orders, memberships, and customer support.
• Connect users with vendor partners and fulfill orders.
• Improve reliability, security, and performance.
• Send service messages and permitted marketing updates.
• Detect fraud, abuse, and security incidents.
• Comply with legal obligations and enforce platform terms.

4. Disclosure and Overseas Processing

We may disclose data to vendor partners, infrastructure providers, payment processors, app stores, and professional advisers when needed to provide services and meet legal requirements. Some providers may process information outside Australia. We take reasonable steps to ensure handling remains aligned with applicable Australian privacy requirements.

5. Your Rights

You may request access to personal information we hold, ask for correction, and request account deletion. We may retain specific records where required for tax, fraud prevention, security, or legal compliance.

6. Contact and Complaints

Email hello@freshloop.com.au for privacy requests or complaints. We aim to acknowledge privacy enquiries within 5 business days and resolve them within 30 days.